L2.5/3 MSP Engineer - Managed IT, Cybersecurity, Cloud and AI!
Core
Level 2.5/3 MSP Engineer providing technical support, troubleshooting, and project work across Microsoft Cloud, infrastructure, security, and AI for multiple client environments.
Role type
Mid-level Managed Service Provider (MSP) Engineer
Builds
Client IT environments, security configurations, and cloud solutions
Domain
IT Services / Managed Services / Cloud
Required skills
MSP/MSSP experience, Level 2 troubleshooting, Microsoft Cloud support, modern device management (Intune/Autopilot), cloud migrations, networking, security, scripting/automation
Preferred skills
Microsoft certifications, customer relationship building, solution design, documentation
Technologies
Microsoft 365, Azure, Entra ID, Intune, Autopilot, Windows Server, Azure Virtual Desktop, Networking, Security, Power Platform
Responsibilities
Provide Level 2.5/3 technical support and troubleshoot complex issues, support Microsoft Cloud and Modern Workplace environments, participate in client discovery and solution design, visit customer sites, improve documentation and processes, work alongside senior engineers
Seniority
Mid-level, hands-on IC