Client Training and Adoption Specialist
Core
Deliver comprehensive training on SpotOn's restaurant POS and software suite to independent restaurant operators to help them maximize technology benefits.
Role type
Client Training Specialist (Hospitality Tech)
Builds
User guides, video tutorials, interactive modules, and remote training sessions for restaurant clients.
Domain
Restaurant technology / Point-of-Sale (POS) / Hospitality
Deliverable
product features
Required skills
Restaurant operations knowledge, virtual training platform proficiency, instructional design, client communication, problem-solving, documentation
Preferred skills
Hospitality management background, SpotOn POS implementation experience, in-person and remote training delivery
Technologies
Zoom, Microsoft Teams, WebEx
Responsibilities
Design and conduct engaging training sessions on POS functionality and reporting; create comprehensive training materials including user guides and videos; facilitate Q&A sessions and interactive group activities; maintain detailed documentation of training sessions and feedback; continuously update training resources based on software updates and client feedback.
Seniority
Mid-level, hands-on IC
