Customer Support Officer
Hybrid
Core
Handle high-volume customer enquiries via phone, email, and face-to-face interactions for a local government council.
Role type
entry-level customer support officer
Builds
customer service solutions and administrative transactions for community residents
Domain
local government / public sector
Deliverable
product features
Required skills
high-volume call centre management, multitasking, transaction processing, emotional intelligence, verbal and written communication
Responsibilities
respond to customer enquiries across phone, email, and digital channels; process transactions accurately; assist with Civic Facilities and events; participate in training and process reviews
Seniority
entry-level