Help Desk- Second Shift
Core
Provide project management and operational support for customer-facing projects in voice/data/security or electrical fields, including data capture, troubleshooting, and network configuration.
Role type
Help Desk Technician (Network & Field Support)
Builds
Customer-facing projects involving network infrastructure, security systems, and field technician support
Domain
IT Infrastructure / Security Systems / Electrical Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Network switch programming, IP camera programming, VDI operations, script creation, remote configuration of networking equipment, data validation, troubleshooting via phone/chat/email
Preferred skills
Experience with multi-site operations, proficiency with Service Now and secureCRT, knowledge of Analog/IP/Switch/Wireless/Routers/UPS/CCTV
Technologies
Service Now, secureCRT, Microsoft Office, hubs, switches, wireless, CCTV, UPS, routers, VDI
Responsibilities
Capture project data including check-in/out times and work completion documentation, provide service and troubleshooting support to field techs, remotely configure and program network cabling and equipment, implement and create processes for project needs, oversee installation and maintenance of network-connected hardware and software, execute or create programs and scripts, adhere to project safety requirements
Seniority
Mid-level, hands-on IC
