Desktop Support Technician - Adelaide, CBD
Core
Provide technical support and assistance to end-users, troubleshooting and resolving desktop, software, and hardware issues while maintaining and upgrading devices across campus and branch locations.
Role type
Desktop Support Technician
Builds
Workplace technology experience and operational stability for internal teams
Domain
Banking / IT Support
Required skills
Desktop operating systems (Windows, macOS), Desktop hardware and peripherals support, Microsoft Office, Device lifecycle management (builds, deployments, refreshes, decommissions), ITSM tools (Intune, ServiceNow)
Preferred skills
Managed Service Provider (MSP) experience, Customer-facing IT environment experience
Responsibilities
Troubleshoot and resolve desktop, software, and peripheral issues; Install, configure, and maintain desktop operating systems and applications; Perform device upgrades and manage hardware inventory; Provide in-person and remote support to end-users; Collaborate with other IT teams for complex issues; Travel to regional branch sites for support.