Implementation Consultant I, Commercial
Core
Lead onboarding for small to mid-sized customers, guiding them through configuration, spend migration, and adoption of Brex Empower to shift from outdated processes to a modern, employee-first approach.
Role type
Implementation Consultant I (Commercial)
Builds
Onboarding experiences and adoption for small to mid-sized enterprise customers
Domain
Fintech / Expense Management / Corporate Cards
Deliverable
product features
Required skills
Project coordination, stakeholder communication, process design, change management, basic product configuration, integration concept introduction, training delivery
Preferred skills
Financial/Expense Management/ERP software experience, General Ledger, Accounts Payable, Accounts Receivable, Billing, Travel, Procurement, Corporate Card programs
Responsibilities
Organize and facilitate customer meetings by managing agendas, capturing notes, and tracking action items; Support customers in understanding business needs and configuring Brex; Manage straightforward stakeholder communication and assist with timelines; Assist with spend migrations and support end user adoption; Introduce integration concepts and engage Technical Consultants for complex needs; Coordinate handoffs between AE/CSE and CSM; Deliver change management templates and lead training sessions
Seniority
Individual Contributor, early career