Job
Core
Provide customer support via live chat, email, and phone for a fintech company, resolving issues and guiding users through corrective steps.
Role type
Customer Support Officer
Builds
Customer support interactions and resolved issues
Domain
Fintech / Financial Services
Deliverable
client delivery
Required skills
English (fluent), computer literacy, analytical skills, attention to detail, KYC/AML compliance knowledge
Preferred skills
Additional language, Finance/Economics knowledge
Responsibilities
Deliver service and support to customers through live chats, emails, and phone calls; Provide answers to customers by identifying problems, researching answers, and guiding customers through corrective steps; Handle and resolve customer complaints or issues; Provide information to customers regarding the Company's services and products; Perform Back Office and Clients Accounting Department duties as required and update Customer records; Ensure that all duties are done so in line with the necessary KYC, AML, and Due diligence controls; Escalate all/any matters to senior management as required to ensure swift resolution of pending issues