Job
Core
Handle Visa and Mastercard disputes and chargebacks within acquiring operations, managing cases throughout the lifecycle and preparing documentation.
Role type
Dispute resolution specialist (acquiring operations)
Builds
Dispute case resolutions and chargeback responses
Domain
Fintech / Card payments
Deliverable
client delivery
Required skills
Dispute lifecycle management, evidence collection and review, chargeback response preparation, card scheme compliance monitoring, merchant communication, record keeping
Preferred skills
Experience in disputes, chargebacks, fraud, fintech, bank, or acquiring environments
Technologies
Visa, Mastercard, card payment ecosystem tools
Responsibilities
Handle Visa and Mastercard disputes and chargebacks within acquiring operations, Manage cases throughout the dispute lifecycle, Collect, review, and prepare supporting documentation (evidence), Prepare and submit chargeback responses (representments), Monitor dispute deadlines and ensure compliance with card scheme requirements, Communicate with merchants and internal teams regarding dispute cases, Maintain accurate dispute records and reporting