Insurance & Claims Consultant
Core
First point of contact for members, claimants, and solicitors handling insurance-related enquiries and claims via phone.
Role type
Customer Service Officer (Insurance & Claims)
Builds
Insurance claims processing and customer support services for superannuation members
Domain
Financial Services / Superannuation / Insurance
Deliverable
client delivery
Required skills
Verbal communication, written communication, empathy, problem-solving, attention to detail, computer literacy
Preferred skills
Customer service experience, interest in superannuation/insurance industry, ability to work rotating shifts
Responsibilities
Handle inbound and outbound calls regarding insurance and claims, provide updates on claim status, explain processes clearly, take ownership of enquiries, meet KPIs for quality and productivity, collaborate with team on continuous improvement
Seniority
Entry-level / Junior