IT Help Desk Specialist
Core
Front-line technical support for employees in office and remote settings, handling help desk calls, hardware/software procurement, deployment, and inventory management.
Role type
IT Help Desk Specialist
Builds
Desktop hardware and software solutions for end-users
Domain
IT Support / Enterprise Infrastructure
Deliverable
product features
Required skills
Troubleshooting, hardware procurement, software deployment, inventory management, security compliance, cellular device consultation
Responsibilities
Answering and logging help desk calls, troubleshooting technical issues, procuring and deploying desktop hardware and software, maintaining inventory, ensuring security levels, consulting on cellular device needs
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