Customer Success Manager
Core
Day-to-day contact for customers managing enquiries, orders, account changes, and operational requirements while supporting Strategic Account Directors.
Role type
Customer Success Manager (Sales Support)
Builds
Sales pipeline and customer satisfaction for strategic accounts
Domain
Technology / B2B services
Deliverable
product features
Required skills
Customer relationship management, order and account administration, opportunity identification, CRM proficiency, sales reporting
Preferred skills
Managed services experience, B2B environment experience, commercial capability development