Delivery and Success Associate - Enterprise
Core
Support enterprise customers in onboarding and long-term partnership by configuring the Ketryx AI platform for regulated software development processes.
Role type
Enterprise Delivery and Success Associate (Engineering-adjacent)
Builds
Customer adoption of AI compliance platform for life sciences and regulated industries
Domain
Healthcare life sciences / Regulated software development / Quality Management Systems
Deliverable
production ML models
Required skills
Engineering mindset, structured problem solving, technical communication, analytical reasoning, cross-functional collaboration, regulated industry concepts
Preferred skills
Customer success experience, quality/regulatory background, SaMD familiarity, startup experience
Technologies
Ketryx platform, QMS, V-model, requirements management tools
Responsibilities
Partner with clients during onboarding and ongoing use of the Ketryx platform, Assist with configuring Ketryx to align with customer development processes, Help customers reason through verification activities and structured development processes, Investigate technical and workflow challenges, Share customer insights with Product, Engineering, and Quality teams, Contribute to accurate documentation within the Quality Management System (QMS), Build fluency in regulated software development concepts
Seniority
Early-career, hands-on IC
