Manager, Customer Support Engineering
Core
Lead a Customer Support Engineering team to own technical troubleshooting, root cause analysis, and feedback loops for a hardware/firmware/cloud platform used in manufacturing.
Role type
Manager, Customer Support Engineering
Builds
Industrial CT scanning and computer vision analysis platform for manufacturing
Domain
Manufacturing / Industrial CT / Computer Vision / Embedded Systems
Deliverable
client delivery
Required skills
People management, technical troubleshooting, root cause analysis, data reporting, cross-functional collaboration, stakeholder communication
Preferred skills
Scaling support functions, embedded systems support, regulated industry experience
Technologies
Linux, cloud services, debuggers, log analysis
Responsibilities
Manage, coach, and develop the support team including hiring; own customer issues from first response to resolution; review and triage technical issues using logs and debuggers; maintain support systems and data reporting; provide structured feedback to Product and Engineering; partner with Customer Success Managers on escalations.
Seniority
Manager, people leadership
