Customer Success Manager Remote Monkspaces Ai

## About the Role We are looking for a Customer Success Manager who can own and manage a portfolio of SMB and Mid-market customers, ensuring strong adoption and long-term success. ## Key Responsibilities - Manage and own 50+ SMB/Mid-market accounts - Monitor product usage and identify accounts needing intervention - Proactively engage customers to drive adoption and retention - Build strong, long-term customer relationships - Provide product guidance and best practices to customers - Collaborate with product and sales teams to improve customer experience ## Mandatory Requirements - 5+ years of total experience - Minimum 3 years as a Customer Success Manager in a SaaS/AI company - Strong understanding of product usage metrics and customer health tracking - Excellent communication and relationship management skills - Ability to derive insights from data and act proactively - Strong product understanding and problem-solving mindset - Comfortable working remotely and managing multiple accounts