Technical Support Representative
Core
Provide technical and warranty assistance for SRAM bicycle products to customers, dealers, and distributors via phone and email.
Role type
Technical Support Representative (Bicycle Industry)
Builds
Warranty repairs and technical guidance for SRAM product lines
Domain
Bicycle industry / Consumer hardware
Deliverable
client delivery
Required skills
Bicycle mechanics, technical diagnostics, repair and maintenance, customer service, problem-solving, Microsoft Word/Excel
Preferred skills
SAP knowledge, industry event participation
Responsibilities
Answer technical and warranty inquiries via phone or email, identify new market issues and communicate trends to Quality, initiate and complete product repairs per factory specifications, attend industry-sponsored events
Seniority
Entry-level, 1+ years experience
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