General Manager
Core
Oversee one or more Boston locations of a premium ice cream retail chain, managing people operations, sales, inventory, and guest service experience.
Role type
Senior IC General Manager (Food Retail)
Builds
Ice cream retail stores and customer experiences
Domain
Food & Beverage / Retail
Deliverable
product features
Required skills
Team leadership, food retail management, financial forecasting, inventory management, customer service, ServSafe certification, physical stamina
Preferred skills
Multi-unit or high-volume single-unit experience, fast-paced environment adaptability
Technologies
None
Responsibilities
Schedule and assign stations for employees; recruit, select, orient, and train staff; coach, counsel, discipline, and terminate employees; monitor sales targets and budgets; forecast labor; maintain inventories and communicate with vendors; ensure safe and clean environment; roll out new menu items; process weekly payroll; order uniform supplies; address maintenance issues.
Seniority
Senior, hands-on IC