Business Systems Analyst
Core
Lead discovery and clarification for evolving initiatives, map business and system processes, and partner with developers to design scalable solutions for CRM, ERP, and customer experience portals.
Role type
Business Systems Analyst
Builds
Scalable, process-driven solutions across CRM, ERP, Customer Experience Portals, Lead-to-Cash, Field Service, and Revenue Management processes.
Domain
Global technology / Quick Service Restaurant / Digital hardware and signage solutions
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Requirements validation and documentation, Process mapping (current/future state), Intake framework management, Solution evaluation and trade-off analysis, UAT and QA coordination, Risk and dependency identification, Process improvement
Preferred skills
Product Owner experience, Agile/Scrum certification, Lean/Six Sigma interest
Technologies
Salesforce, JIRA, Confluence, Lucidchart, Visio
Responsibilities
Lead discovery and clarification efforts across ambiguous or evolving initiatives, Map current-state and future-state business and system processes to identify functional gaps, Promote and educate on the use of standardized intake frameworks, Support the design of scalable, process-driven solutions across CRM, ERP, and Customer Experience Portals, Partner with developers, architects, and business stakeholders to evaluate solution options, Support end-to-end solution quality by validating requirements and acceptance criteria, Proactively surface risks, inefficiencies, and cross-functional dependencies early in the lifecycle
Seniority
Mid-level, hands-on IC
