Senior Forward Deployed Engineer
Core
Own post-sale technical implementation for strategic enterprise customers, turning ambiguous support workflows into production AI systems.
Role type
Senior Forward Deployed Engineer (Post-Sales Implementation)
Builds
Production AI agents for customer support, integrations with CRMs, ticketing platforms, and data warehouses.
Domain
Enterprise AI / Customer Support Automation
Deliverable
production ML models | product features
Required skills
JavaScript, TypeScript, Node.js, API integration, debugging, system architecture, quality assurance, project management
Preferred skills
Experience with CCaaS tools, knowledge bases, identity providers, observability, rollback strategies
Technologies
JavaScript, TypeScript, Node.js, Maven SDK, APIs, webhooks
Responsibilities
Own post-sale implementation workstreams from kickoff through production launch; Build and debug integrations across various enterprise systems; Configure and extend Maven using SDK and APIs; Design and run quality checks for AI behavior; Set up launch readiness plans including testing and rollback paths; Partner with Product and Engineering to address platform gaps; Communicate with customer operators, technical teams, and executives.
Seniority
Senior, hands-on IC