Customer Service Admin
Core
Interfacing with customers, logistics, manufacturing, and sales to handle pre-sales and post-sales service functions including order fulfillment, status management, and returns.
Role type
Customer Service Administrator
Builds
Order fulfillment processes and customer service requests
Domain
Manufacturing / Logistics
Deliverable
product features
Required skills
Order management, Inventory monitoring, Invoicing, Contract administration, Problem resolution, Sales support
Preferred skills
Multilingual communication, Specialized training
Technologies
None stated
Responsibilities
Handle product/service order fulfillment, manage end-to-end order status, process repair/calibration requests, manage accounts receivable and invoicing, resolve customer issues using established policies, monitor factory inventories, coordinate product delivery, book orders, and process quotes.
