Field Service Engineer
Core
On-site installation, maintenance, and repair of hardware, software, and networking solutions for customers, ensuring system performance and preventing business interruptions.
Role type
Field Service Engineer (Electro-mechanical & IT systems)
Builds
Fully integrated solutions including peripherals, communications, operating systems, and applications software
Domain
Life Sciences / Healthcare (implied by LIS/LAN systems and Agilent context) + Industrial Equipment
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
electro-mechanical systems, pneumatic systems, fluidic systems, IT diagnostics, Windows systems, server management, LIS/LAN systems, independent work, service documentation, inventory management, tool calibration
Preferred skills
Bachelor's or Master's Degree, post-graduate certification, license
Technologies
Windows, Servers, LIS/LAN systems, mService
Responsibilities
Install and optimize hardware/software/network configurations at customer sites, diagnose and resolve product performance problems, perform maintenance and repair services, maintain calibrated tools and equipment, manage trunk stock inventory, document all service actions and complaints per QMS procedures, communicate with Sales and Applications teams regarding customer insights and product feedback, travel 75% of the time including overnights
Seniority
Mid-level, hands-on IC