Informatics Service Engineer
Core
On-site and remote support for customer systems solutions including hardware, software, and networking products.
Role type
Senior IC informatics service engineer
Builds
Fully integrated solutions (installation, implementation, maintenance, repair)
Domain
IT infrastructure and enterprise systems
Required skills
Windows Server administration, network infrastructure support, virtualized environments, cloud platforms (AWS, Azure), on-site installation and repair, preventive maintenance, customer training
Preferred skills
Third-party product knowledge, lead qualification, internal technical training delivery
Technologies
Windows Server, AWS, Microsoft Azure, networking products, operating systems
Responsibilities
Install and optimize hardware/software/network configurations, diagnose and resolve performance problems, perform maintenance and repair, advise on preventive maintenance, respond to potential issues to prevent business interruption, deliver integrated solutions, manage product escalations, conduct on-site calibration, train field engineers or customers
Seniority
Senior, hands-on IC
