Field Service Engineer (Enterprise service Asset performance management)
Core
On-site installation, implementation, maintenance, and repair of multi-vendor hardware, software, and networking systems for enterprise customers.
Role type
Field Service Engineer (Enterprise Asset Performance Management)
Builds
Fully integrated solutions including peripherals, communications, operating systems, and applications software.
Domain
Enterprise IT Services & Support
Required skills
Hardware installation, software configuration, network product optimization, troubleshooting, preventive maintenance, equipment calibration, lead qualification, technical training delivery, product escalation management
Preferred skills
Third-party product knowledge, internal technical training facilitation
Technologies
Multi-vendor hardware, software, networking products, operating systems
Responsibilities
Install and optimize hardware/software/network configurations at customer sites, diagnose and resolve product performance problems, perform maintenance and repair services, advise customers on preventive maintenance, proactively respond to potential equipment or software issues, deliver fully integrated solutions, serve as an internal resource on technical issues, manage product escalations, calibrate equipment on-site, qualify leads, conduct technical training seminars
Seniority
Mid-level, hands-on IC