Field Service Engineer
Core
On-site installation, optimization, diagnosis, repair, and maintenance of analytical instrumentation for life science and diagnostic customers.
Role type
Field Service Engineer (Analytical Instrumentation)
Builds
Hardware/software/network products and configurations for life science, diagnostic, and applied market laboratories
Domain
Life Science / Analytical Chemistry / Instrumentation
Required skills
hardware installation, software configuration, network setup, troubleshooting, maintenance, repair, calibration, preventive maintenance planning, application support, technical training, logical problem solving, system/solution focus
Preferred skills
LC experience, dissolution or spectroscopy experience, Pharma/Bio-pharma environment experience, GMP/GLP environment experience, Agilent and Waters instrumentation familiarity, hand tools proficiency
Technologies
LC, Agilent solutions, Waters analytical instrumentation, operating systems, applications software
Responsibilities
Install and optimize hardware/software/network products at customer sites; diagnose and resolve product performance problems; perform maintenance and repairs; advise customers on preventive maintenance; provide limited application support; proactively respond to potential equipment issues; deliver coordinated solutions including peripherals and software; train other field engineers and customers; serve as an internal resource on technical issues; calibrate equipment; qualify leads
Seniority
Mid-level, hands-on IC