Customer Service Manager
Core
Leads customer operation specialists in order fulfilment, quota credit, collections, and contracts while ensuring compliance with SOX/ISO regulations.
Role type
Senior Customer Service Manager
Builds
Customer service operations and compliance programs for Agilent's defined business partners and customers
Domain
Life Sciences / Healthcare (Agilent) + Operations Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning, multi-national team leadership, cross-functional collaboration, operational excellence, process improvement, conflict management, data-driven decision making
Preferred skills
Customer Services/Operations experience, World-Wide or strong Regional experience, audit environment experience (SOX/ISO)
Technologies
Microsoft suite, Power BI, Generative AI
Responsibilities
Provide leadership for customer operation specialists, ensure compliance to SOX/ISO regulations, execute strategic plans, drive customer satisfaction and operational metrics, build engaged teams, collaborate with Finance/Sales/Order Fulfillment, manage scalability and productivity
Seniority
Senior, hands-on IC with strategic oversight