Lead Trainer - Voice & Accent
Core
Conduct voice and accent training sessions for new hires and existing employees, focusing on pronunciation, intonation, syllable stress, articulation, grammar, and cultural aspects of communication.
Role type
Lead Trainer (Voice & Accent)
Builds
Communication skills and accent neutralization for BPO agents
Domain
Business Process Outsourcing (BPO) / Language Training
Required skills
Voice and accent training, English language development, curriculum development, feedback handling, presentation, facilitation, coaching, LMS usage, remote training platform management
Preferred skills
Certification in Voice and Accent training, experience with international voice processes
Technologies
Learning Management Systems (LMS), MS Office, remote training platforms
Responsibilities
Conduct voice and accent training sessions, coach new hires during pre-process phases, monitor calls and provide on-floor feedback, customize training content, maintain training records and progress reports, create action plans for bottom quartile performers
Seniority
Senior, hands-on IC
