Crm Executive

## About the Role At Origin Fresh, CRM is not just about support, it's about building trust, one interaction at a time. We're looking for a CRM Associate who genuinely cares about customer experience and is eager to learn, improve, and contribute beyond just resolving tickets. This role is ideal for someone early in their career who wants to understand how customer experience impacts business growth and is willing to take ownership from day one. ⚠️ Important: This is not a passive support role. While you will handle customer queries, we expect you to think, learn, and actively contribute to improving how we serve our customers. ## What You'll Own * Customer interactions across calls, WhatsApp, chat, and email * Timely and accurate resolution of customer queries and complaints * Maintaining high standards of empathy, communication, and professionalism * Proper ticket logging, updates, and CRM hygiene ## What You'll Do * Handle day-to-day customer queries with speed, empathy, and clarity * Ensure every customer interaction leaves a positive impression * Follow defined SOPs, SLAs, and escalation processes * Identify recurring issues and proactively flag them to the team lead * Support in maintaining accurate records and reports within CRM tools * Coordinate with internal teams (operations, delivery, warehouse, etc.) to resolve customer concerns * Learn and adapt quickly to new tools, workflows, and processes * Contribute ideas (even small ones) to improve customer experience and team efficiency ## What We Expect from You * You take ownership of your work, not just complete assigned tasks * You are willing to learn, ask questions, and improve continuously * You communicate clearly and respectfully with customers and internal teams * You stay calm and solution-oriented, even in challenging situations * You are reliable, disciplined, and detail-oriented ## This Role is NOT for someone who * Wants a routine, repetitive job without learning or growth * Avoids responsibility or feedback * Is careless with communication or customer handling * Sees customer support as "just a job" ## Requirements & Skills * Graduate in any discipline * Should speak fluent Tamil, Kannada, Hindi & English. * 0-2 years of experience in customer support / CRM (freshers with strong communication skills can apply) * Strong verbal and written communication (English + Hindi; regional language is a bonus) * Basic knowledge of Excel/Google Sheets * Comfortable using or learning CRM/ticketing tools and WhatsApp-based support systems * Positive attitude and willingness to work in a fast-paced environment ## What Success Looks Like in This Role * Customers feel heard, respected, and helped * Queries are resolved accurately and on time * Minimal errors in ticket handling and documentation * Active participation in team improvements and learning * Growth in skills, confidence, and ownership over time ## To Apply Send your resume to [email protected]