IT Support Engineer
Core
Building and operating endpoint management, device lifecycle, network support, and onboarding/offboarding processes for a global enterprise.
Role type
Senior IT Support Engineer (Infrastructure & Operations)
Builds
Device management tooling, remote support infrastructure, and global hardware asset inventory
Domain
IT Operations, Endpoint Security, Network Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
MDM configuration and policy, endpoint detection and response (EDR), device procurement and lifecycle management, network fundamentals (Wi-Fi, VPN, firewalls, DNS), remote wipe/lock procedures, RMM tool operation, password manager migration, helpdesk SLA definition
Preferred skills
FleetDM experience, Cloudflare Zero Trust experience, onboarding/offboarding process design at scale, device logistics vendor management, automation of recurring ticket reduction
Technologies
FleetDM, CrowdStrike Falcon, Cloudflare WARP/Access, TeamViewer One, NinjaOne, 1Password, Freshdesk, Incident.io, PagerDuty
Responsibilities
Own MDM baseline configuration, deployment, and policy for macOS and Windows devices; Stand up remote-wipe and remote-lock procedures for offboarded or lost devices; Own device procurement, imaging, shipping, repair/replacement, and disposal; Own Zero Trust network access rollout and firewall management; Execute end-to-end onboarding and offboarding processes including account and device deprovisioning; Define helpdesk ticket intake channels, categories, priorities, and SLAs
Seniority
Senior, hands-on IC
