Product Ops Specialist (MOM)
Core
Support end-to-end delivery, adoption, and operation of iWORK digital government products by partnering with stakeholders, coordinating delivery teams, and managing post-delivery support.
Role type
Product Operations Specialist
Builds
Digital government services (iWORK products)
Domain
Public sector / Government Technology
Deliverable
product features
Required skills
Product management tools (Jira, Confluence, Asana), Data analysis, Process optimization, Knowledge management, Cross-functional collaboration, Training and support, Risk management
Responsibilities
Identify and improve product development workflows, Evaluate and manage product management tools, Collect and report on key product metrics, Develop documentation and playbooks for processes, Facilitate communication between product teams and stakeholders, Provide training and support to product teams, Prepare operational updates for stakeholders, Identify and mitigate operational risks
