Manager, Digital Workplace
Core
Lead teams responsible for end-user computing, applications support, and document automation to deliver reliable, secure, and high-quality technology services for a legal firm.
Role type
Manager, Digital Workplace
Builds
End-user computing environments, enterprise application lifecycles, and document automation platforms
Domain
Legal Technology / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT operations leadership, team development, end-user computing management, enterprise application lifecycle management, document automation platform management, IT service management, data analytics for operations, stakeholder communication
Preferred skills
ITIL v4 certification, professional services experience, legal technology environment experience
Technologies
Microsoft 365, Intune, Autopilot, NetDocuments, Intapp, Elite 3E, Contract Express, DocAssist
Responsibilities
Lead and coach multidisciplinary technology teams; oversee performance and operational health of digital workplace and enterprise applications; manage end-user computing lifecycle including device compliance and updates; manage application availability and lifecycle activities; use service data to improve reliability and efficiency; translate technology roadmap into operational improvements; collaborate with infrastructure, security, and data teams; act as senior operational escalation point
Seniority
Manager, hands-on IC with team leadership
