Desktop Support Administrator
Core
Providing L2 level hardware troubleshooting, OS installation, and smart hand support for enterprise IT infrastructure and office applications.
Role type
Desktop Support Administrator (L2)
Builds
Hardware repairs, OS deployments, and peripheral/networking support for client sites
Domain
IT Services / Enterprise Infrastructure
Deliverable
client delivery
Required skills
Hardware troubleshooting, Operating System installation (Windows/MAC/Linux), TCP/IP networking, DNS, DHCP, VPN, RDP, Office applications (O365, Outlook, Teams), A/V equipment support, VOIP configuration
Preferred skills
Bachelors degree in Computer Science, Engineering or relevant IT fields
Technologies
Windows, MAC, Linux, O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive, TCP/IP, DNS, DHCP, VPN, RDP, VOIP
Responsibilities
Install and troubleshoot operating systems, troubleshoot hardware issues for laptops, desktops, printers, and accessories, assist with conference room A/V equipment, configure and troubleshoot VOIP phones, provide smart hand support for peripheral and networking hardware
Seniority
Individual Contributor, L2 level