Mobile Lead Technician
Core
Lead Mobile Technician performing advanced diagnostics, in-warranty repairs, and technical troubleshooting on Apple devices at an authorized repair center.
Role type
Senior IC mobile device repair technician (Apple)
Builds
Repaired Apple devices (phones, tablets, accessories) for end consumers under warranty
Domain
Consumer electronics / Mobile device repair
Deliverable
physical/clinical work
Required skills
Apple Certified Support Technician (ACST), Apple Certified Repair Technician (ACRT), Apple Atlas Certification, advanced diagnostic and troubleshooting, complex repair execution, mentoring junior technicians, adherence to manufacturer procedures
Preferred skills
Atlas Certification, experience in fast-paced KPI-driven environments
Technologies
Apple repair tools, documentation systems
Responsibilities
Perform advanced diagnostics and in-warranty repairs on Apple products, conduct quality assurance activities, provide technical guidance and coaching to junior technicians, manage complex escalations, contribute to continuous improvement initiatives
Seniority
Senior, hands-on IC with mentoring responsibilities
