Customer Service Representative
Core
Handle customer service inquiries, process sales orders, and support dealer relationships for FOX Factory's performance bicycle and off-road vehicle products.
Role type
Customer Service Representative (B2B/B2C)
Builds
Dealer accounts, consumer orders, and brand perception for cycling and off-road vehicle products
Domain
Automotive / Cycling / Off-road vehicles
Deliverable
client delivery
Required skills
Customer service, sales order processing, relationship management, product knowledge, data analysis, conflict resolution, inventory monitoring
Preferred skills
Technical knowledge of cycling brands, Microsoft Office proficiency, passion for cycling
Technologies
Microsoft Office
Responsibilities
Answer customer and dealer inquiries via phone, email, and social media; process internal sales orders; resolve product complaints and returns; analyze data to identify sales opportunities; provide technical support at events
Seniority
Individual Contributor, entry to mid-level
