SVP of Success
Core
Lead, scale, and unite global success functions (Partner, Key Attendee, Startup) to deliver a unified strategic approach for event stakeholders.
Role type
SVP of Success (Strategy & Operations)
Builds
Global service models for tech conference attendees, partners, and startups
Domain
Events & Conferences / Customer Success
Deliverable
product features
Required skills
Strategic leadership, service model design, data-driven decision-making, stakeholder management, cross-functional collaboration, operational standardization
Preferred skills
Experience in high-growth tech or large-scale global events, empathy combined with analytical rigor, ability to operate in ambiguity
Technologies
N/A
Responsibilities
Provide strategic leadership to Partner, Key Attendee, and Startup Success teams; Act as the voice of the customer to challenge senior leaders on growth decisions; Design and optimize tiered service models based on cost-to-serve and effort; Standardize SLAs, escalation, and satisfaction metrics across teams; Collaborate with Production, Sales, Marketing, and Engineering to align deliverables; Analyze feedback and NPS data to iterate on service models; Manage high-priority escalations during event weeks.
Seniority
Senior, hands-on IC with strategic ownership