Boutique Technical Advisor
Core
Elevate client experience by providing trusted technical expertise and ensuring excellence in the after-sales journey for luxury timepieces.
Role type
Boutique Technical Advisor (Luxury Watchmaking)
Builds
Client trust, loyalty, and brand desirability in the Australian market.
Domain
Luxury Goods / Watchmaking / After-Sales Services
Deliverable
client delivery
Required skills
watchmaking principles, mechanical timepieces, after-sales processes, technical communication, client relationship management, after-sales case management, technical documentation, team coaching, CRM proficiency
Preferred skills
none stated
Technologies
CRM systems, retail tools
Responsibilities
Act as a trusted technical advisor for products, repairs, and after-sales services; perform technical assessments and recommend service solutions; manage after-sales requests from intake to follow-up; build long-term client trust through expert advice; monitor and manage the after-sales pipeline; ensure accuracy in technical documentation and estimates; support maintenance of tools and workspaces; coach colleagues on watchmaking and services; integrate technical expertise into client storytelling; identify opportunities to strengthen client relationships; act as a brand ambassador.
Seniority
Mid-Senior, hands-on IC