Call Taker VST
On-site
Core
First point of contact for VST telephone referrals, providing treatment advice and management support for suspected stroke patients across Victoria and North-West Tasmania.
Role type
Administrative call taker (healthcare)
Builds
VST case management system records and referral documentation
Domain
Healthcare / Stroke Telemedicine
Deliverable
dashboards & analysis
Required skills
Telephony support, data entry, customer service, Microsoft Office, patient management systems
Responsibilities
Respond to queries and refer callers per policy, collect material and enter case data into the system, finalize and distribute referral documentation, communicate process improvements
Seniority
Casual, entry-level to mid-level