Maintenance Support Officer
Core
Provide high-standard customer service in a fast-paced call centre environment by managing enquiries and supporting timely service delivery.
Role type
Customer service representative (call centre)
Builds
Customer service interactions and service delivery support
Domain
Public sector / Government services
Deliverable
client delivery
Required skills
inbound and outbound call handling, enquiry resolution, complaint management, de-escalation, active listening, negotiation, dispute resolution, KPI management, data entry, record keeping, computer literacy, time management, multi-priority management
Responsibilities
Handling high volume of inbound and outbound customer calls, responding to enquiries and resolving customer concerns, managing challenging interactions, updating records and databases, preparing documentation, completing general administrative duties