CRM Administrator
Core
Lead CRM reporting, data quality, and user adoption initiatives as the key link between business stakeholders, internal users, and the CRM implementation partner.
Role type
CRM Administrator
Builds
CRM platform rollout, optimized reporting capabilities, and data governance processes
Domain
Enterprise Resource Planning / Customer Relationship Management
Deliverable
dashboards & analysis
Required skills
CRM platform administration, data management, data cleansing, data quality governance, dashboard development, business requirement translation, user training facilitation
Preferred skills
Experience with HubSpot, Salesforce, Microsoft Dynamics 365, impact measurement frameworks
Technologies
HubSpot, Salesforce, Microsoft Dynamics 365
Responsibilities
Administering and maintaining the CRM platform, supporting CRM rollout activities, managing data cleansing and governance, developing executive dashboards, translating business requirements into system solutions, facilitating user training sessions, providing ongoing support and knowledge transfer, assisting with impact measurement frameworks, supporting senior leadership reporting
Seniority
Mid-level, hands-on IC
