Customer Service Consultants
Core
Inbound contact centre role handling high-volume customer enquiries for Sumo Energy, focusing on billing, payments, and account management.
Role type
Customer Service Consultant (Contact Centre)
Builds
Inbound customer support interactions for an energy provider
Domain
Energy / Utilities
Deliverable
client delivery
Required skills
Customer service mindset, communication, listening, system navigation, attention to detail, compliance adherence, escalation management
Preferred skills
Call centre experience, proactive attitude, ability to learn quickly
Responsibilities
Handling inbound customer enquiries across billing, payments and accounts; Updating plans, tariffs & account details; Navigating multiple systems and maintaining accurate notes; Managing conversations in line with strict energy industry compliance; Identifying when to escalate (e.g. safety concerns like gas leaks); Taking the extra time to ensure customers feel heard and supported
