Senior Warranty Specialist
Core
Lead the warranty department and manage the end-to-end warranty claim lifecycle for Geely Auto Australia, ensuring accurate, timely, and efficient claim processing in accordance with manufacturer standards.
Role type
Senior IC warranty operations lead
Builds
Warranty claim processes and dealer partner compliance
Domain
Automotive (Electric Vehicles)
Required skills
warranty claim lifecycle management, claim adjudication, process and policy development, stakeholder management, data analysis and reporting, training and audit coordination, dealer partner relations
Preferred skills
leadership experience, automotive wholesale and retail landscape knowledge, IT systems proficiency
Technologies
warranty processing systems, IT systems
Responsibilities
Lead and oversee the Warranty function with the establishment of procedures, policies and the end-to-end warranty claim processes; Manage the entire warranty claim lifecycle from initiation to resolution; Manage claim adjudication, processing, payments, reconciliation and reporting between dealer partners; Function as the primary warranty contact for dealer partners and headquarters; Provide detailed analysis and reporting of warranty related costs; Coordinate and conduct training and audits for dealer partners