Customer researcher
Core
Proactively seek customer feedback by making phone calls to residents' families and clients to strengthen relationships through high-trust, meaningful conversations.
Role type
Customer researcher (voice of customer)
Builds
Customer feedback insights for a not-for-profit aged care organization
Domain
Aged care / Social services
Deliverable
dashboards & analysis
Required skills
Empathetic communication, active listening, impartial summarization, emotional intelligence, independent work
Preferred skills
Passion for conversing with the elderly, advocacy for exceptional customer service
Responsibilities
Make phone calls to residents' families and clients, document conversation essence, summarize key messages, maintain objective perspective
Seniority
Entry-level, part-time
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