IT Analyst
Core
Frontline and onsite IT support for end-user technology, resolving technical issues, and ensuring smooth operation of hardware, software, and collaboration tools.
Role type
IT Support Analyst (Level 1/2)
Builds
Stable end-user technology environment for corporate staff
Domain
Professional Services / Corporate IT
Required skills
Desktop support, Microsoft Windows, Microsoft Office, hardware troubleshooting, Service Desk management, incident management, AV systems support, preventative maintenance
Preferred skills
Law firm experience, legal practice technology knowledge, Microsoft certifications
Technologies
Microsoft Windows, Microsoft Office, AV systems, video conferencing platforms
Responsibilities
Provide Level 1 and Level 2 desktop support, install and configure laptops and workstations, troubleshoot Windows and Office issues, manage incidents and service requests, perform preventative maintenance, participate in on-call rotation
Seniority
Mid-level, hands-on IC
