Customer Success Manager
Core
Strategic Customer Success Manager ensuring adoption and long-term value for restaurant brands using an automated delivery intelligence platform.
Role type
Senior IC Customer Success Manager
Builds
Automated delivery intelligence platform for food brands
Domain
Food technology / SaaS
Deliverable
product features
Required skills
SaaS onboarding, implementation, and adoption strategies, consultative account management, QBRs, upsell management, account health monitoring, cross-functional collaboration
Preferred skills
Experience with restaurant brands, hospitality technology
Technologies
LoopAI platform
Responsibilities
Own the full customer journey from onboarding to renewal, coordinate onboarding with internal teams, guide product adoption, lead strategic check-ins and QBRs, manage expansion opportunities, serve as a product expert, track account health indicators, collaborate cross-functionally to influence roadmap
Seniority
Mid-level, hands-on IC
