Delivery Operations Manager - Token Factory
Core
Building the operational framework connecting sales, delivery, engineering, and customer success for AI inference customers from proof of concept through production.
Role type
Senior Delivery Operations Manager
Builds
Operational processes, documentation, and automation for AI inference customer lifecycles
Domain
AI / Cloud / SaaS Operations
Deliverable
production ML models
Required skills
Cloud operations, process improvement, cross-functional coordination, risk management, automation, CRM systems, contract management, incident triage, stakeholder management, technical system understanding
Preferred skills
Salesforce, Jira, workflow automation, post-sales operations
Responsibilities
Own day-to-day operational processes for active PoC and production customers; Ensure smooth transitions from PoC to production; Build and maintain documentation for operational scenarios; Define processes for customer offboarding and scope reductions; Triage customer incidents and maintain escalation paths; Support customer lifecycle changes involving legal entities and contracts; Develop operational guidance for sales and engineering teams; Align post-sales processes with cloud operating standards; Define and improve upsell processes; Maintain a single source of truth for customer health and contract status; Track renewals and operational dependencies; Improve handoffs across teams; Run structured operational reviews; Lead automation initiatives across tools; Identify manual processes for streamlining
