Service Desk Analyst
Core
Frontline ICT support in a large, complex hospital environment, acting as the central point of contact for all ICT incidents and service requests.
Role type
Service Desk Analyst (Level 1/2)
Builds
Stable and secure IT environment supporting patient care
Domain
Healthcare / Hospital ICT
Required skills
Service Desk experience, troubleshooting end-user devices and clinical applications, IT Service Management platforms (ServiceNow), knowledge of healthcare applications
Preferred skills
Experience in a large complex environment, Level 1/2 capacity
Responsibilities
Act as first point of contact for IT incidents and service requests, triage and resolve issues, escalate where required, coordinate with internal teams and external vendors, maintain knowledge documentation
Seniority
Entry to Mid-level (Grade 3 Year 1 – Year 5)