Implementation Capability Lead
Core
Build and mature an implementation capability for a growing SaaS business, leading a team of Implementation Consultants to ensure consistent, scalable customer delivery.
Role type
Senior IC delivery leader / Capability Lead
Builds
Scalable delivery practices, governance frameworks, and repeatable ways of working for customer implementations
Domain
SaaS / Professional Services / Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Leading implementation or consulting teams, building delivery capability, introducing governance and operating models, developing leaders, driving workforce planning and utilization, influencing senior stakeholders
Preferred skills
Experience in technology or digital transformation businesses, leading organizational change, championing continuous improvement and AI adoption
Responsibilities
Lead, coach, and develop a team of Implementation Consultants; Improve delivery capability through better governance, standards, and knowledge sharing; Design and embed scalable delivery practices; Drive workforce planning, utilization, and resource coordination; Partner with Delivery Managers to improve delivery performance and commercial outcomes; Champion continuous improvement initiatives including AI adoption
Seniority
Senior, hands-on IC with leadership maturity
