Customer Success Representative
Core
Support growers, agronomists, and farm operations using the Agworld platform by providing responsive support, onboarding, and proactive engagement to drive product adoption and renewal.
Role type
Customer Success Representative (SaaS)
Builds
Agworld farm management information system for digital collaboration in agriculture
Domain
Agriculture technology / Farm management software
Required skills
Customer relationship management, onboarding and training delivery, technical support for non-technical users, CRM and SaaS tools proficiency, problem-solving, communication
Preferred skills
SaaS industry experience, agriculture/agronomy domain knowledge, account management experience
Technologies
CRM systems, SaaS platforms, in-app chat, email
Responsibilities
Prioritize and manage customer renewals, onboard new clients and provide training, deliver first-line technical support via phone/chat/email, conduct customer workshops and site visits, maintain strong customer relationships to ensure retention
Seniority
Individual Contributor, mid-level