IT Service Engineer – Level 3
Core
Design and deliver robust, future-ready IT solutions for enterprise and SMB clients, acting as a technical escalation point and leading infrastructure projects.
Role type
Senior Level 3 IT Service Engineer (Managed Service Provider)
Builds
Tailored client IT solutions, server and network implementations, migrations, and pre-sales technical guidance
Domain
IT Infrastructure, Cloud, Networking, Managed Services
Required skills
Complex issue diagnosis and resolution, IT infrastructure design, Cloud environment management, Network implementation, Virtualization, Pre-sales solution design, Team mentoring
Preferred skills
MSP operations experience, Emerging technology integration, Strategic advisory
Technologies
Microsoft 365, Microsoft Azure, Autotask PSA, Datto RMM, Datto BCDR, Veeam, Fortinet, HPE Aruba, Windows Server, Active Directory, DNS, DHCP, VMware, Hyper-V
Responsibilities
Lead design and delivery of tailored client solutions, Act as technical escalation point for complex issues, Oversee end-to-end infrastructure projects, Support pre-sales with technical guidance, Advise on technology integration, Mentor and support other engineers
Seniority
Senior, hands-on IC with leadership responsibilities