Design Desk Engineer (International)
Core
Translate client business requirements and vCIO strategy into supportable solution architecture and implementation-ready project documentation for IT infrastructure.
Role type
Mid-level IC IT Design Desk Engineer
Builds
Technical solutions, proposals, Statements of Work, workplans, and design documentation for client projects
Domain
IT Services / Managed Services / Cloud Infrastructure
Required skills
Solution architecture, Technical scoping, Microsoft 365, Microsoft Azure, Server infrastructure, Virtualization, Networking, Security technologies, Technical design, Implementation planning
Preferred skills
CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer
Technologies
ConnectWise PSA, Microsoft Teams, SharePoint, IT Glue, MSPBots, AI-assisted engineering tools
Responsibilities
Develop technical solutions and project documentation; Perform technical scoping and validate proposed solutions; Review incoming design requests for completeness; Maintain documentation of assigned requests and stakeholder communication; Participate in Design Desk request triage and operational activities; Validate AI-assisted design recommendations; Contribute to continuous improvement of templates and processes.