Future Leasing Call Center Opportunities in Maitland, FL
Core
Centralized leasing and customer care specialist supporting prospective and current residents across multiple workforce housing communities via phone, chat, text, and email.
Role type
Leasing and Customer Care Specialist
Builds
Residential leasing pipeline and resident support services for market-rate workforce housing communities
Domain
Real Estate Development / Workforce Housing
Deliverable
product features
Required skills
inbound/outbound communication, lead conversion, CRM data entry, issue resolution, call routing, queue management, de-escalation, multitasking
Preferred skills
call center experience, sales support, property management, CRM proficiency
Technologies
CRM systems
Responsibilities
Respond to inbound inquiries, convert leads to tours, conduct outbound follow-ups, enter/maintain resident data, support application processes, handle resident service inquiries, route calls/requests, manage CRM queues, address escalated concerns, support reputation management initiatives
Seniority
Entry to Mid-level, high-volume metrics-driven environment