Service Manager - WA
Core
Oversee all aspects of the Service Department including workshop operations, field service coordination, parts processing, and customer service for JLG access equipment.
Role type
Service Manager
Builds
Mobile elevating work platforms, telehandlers, utility vehicles, and accessories
Domain
Construction equipment / Industrial access
Deliverable
client delivery
Required skills
Leadership, workshop operations management, field service coordination, parts inventory management, customer relationship management, HSEQ compliance, performance management, ERP system proficiency
Preferred skills
Experience with Baseplan, coaching and developing team leaders
Responsibilities
Lead and support service staff including workshop and field technicians, manage stock levels and parts processing, coordinate field service jobs and technician schedules, generate and manage service quotes and jobs, ensure HSEQ standards compliance, provide training and performance management to team members
Seniority
Manager, hands-on leadership